1. Who We Are & How to Contact Us

Empowering Humans, LLC is a Montana limited liability company. Empower Suite, Empower Agents, and EmpowerTalk.ai are products and brand names operated by Empowering Humans, LLC.

• Registered Address: 4282 US HWY 89 S. #26, Livingston, MT 59047
• Email: [email protected]
• Phone: 888-205-9657

2. Scope of This Policy

This Policy applies to:

• Our public websites, including empoweringhumansdigitalmedia.com and any subdomains or related marketing sites;
• The Empower Suite platform, including the Empower Agents product used by real estate professionals and other clients;
• The EmpowerTalk.ai voice AI service, including inbound and outbound calls initiated by or on behalf of our clients;
• Client acquisition funnels, CRM automations, forms, chat widgets, SMS, and email campaigns we operate; and
• Any other product, service, or communication that links to this Policy.

3. Information We Collect

3.1 Information You Provide Directly

• Identifiers: name, email, phone number, mailing address, business name, job title.
• Account Information: login credentials, account preferences, billing contact, and information entered into forms, onboarding questionnaires, or intake flows.
• Payment Information: processed securely by our payment processor (Stripe). We do not store full credit card numbers on our servers.
• Communications: content of emails, SMS, chat messages, call transcripts, voicemails, support tickets, and feedback.
• Client Data: if you use Empower Suite, you may upload or input contact lists, lead data, and messaging content ("Client Data"). You are the controller of Client Data; we process it on your behalf as a service provider.

3.2 Information Collected Automatically

• Usage Data: pages visited, time on page, clicks, referring URL, search terms, and platform interactions.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and general location derived from IP.
• Cookies & Similar Technologies: see Section 8.

3.3 Information From Third Parties

• Advertising Partners: Meta (Facebook/Instagram), Google Ads, and other networks may share campaign attribution, conversion, and audience data.
• Referrals: affiliates, partners, or referral sources who connect leads or clients to us.
• Publicly Available Sources: business listings, professional directories, and public social media profiles used for outreach and lead qualification.

3.4 Sensitive Information

We do not intentionally collect health information, biometric data, Social Security numbers, precise geolocation, government identifiers, or information about minors. If you submit such data, you do so voluntarily. We strongly request that you avoid submitting sensitive information through our forms or platform.

4. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the Services;
• Process transactions, deliver purchased products, and manage subscriptions;
• Respond to inquiries, provide customer support, and onboard new clients;
• Send marketing communications, newsletters, and product updates (with consent where required);
• Personalize your experience and deliver relevant content and offers;
• Run, measure, and optimize advertising campaigns (including retargeting);
• Improve our Services, develop new features, and conduct analytics;
• Detect, prevent, and respond to fraud, abuse, security incidents, and illegal activity;
• Comply with legal obligations, enforce our Terms of Service, and defend our legal rights.

5. Legal Bases for Processing (GDPR)

If you are located in the EU, UK, or EEA, we process personal data on one or more of the following legal bases:

• Contract: processing necessary to deliver the Services you have purchased or requested.
• Consent: where you have given us clear consent (for example, marketing emails or non-essential cookies). You may withdraw consent at any time.
• Legitimate Interests: running our business, marketing to prospects, securing our systems, and improving our products, where our interests are not overridden by your rights.
• Legal Obligation: complying with tax, accounting, and other applicable laws.

6. How We Share Information

We share personal information in the following circumstances:

• Service Providers & Sub-processors: see Section 7.
• Advertising & Analytics Partners: for measurement, attribution, and retargeting (see Section 9).
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to customary confidentiality protections.
• Legal Requirements: when required by subpoena, court order, or law, or to protect our rights, property, or safety, or that of our users or the public.
• With Your Direction: when you instruct us to share information (for example, connecting an integration or authorizing an affiliate referral).

We do not sell personal information for monetary consideration. However, under certain US state laws, our use of advertising cookies and pixels may qualify as "selling" or "sharing" personal information for targeted advertising. See Section 9 for opt-out rights.

7. Third-Party Service Providers

We rely on trusted third-party vendors ("sub-processors") to operate the Services. These providers are contractually required to protect personal information and may only use it to perform services for us. Our current key sub-processors include:

We may add or change sub-processors as our technology stack evolves. To request a current list, email [email protected].

8. Cookies & Tracking Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate the Services, remember your preferences, analyze traffic, and deliver personalized advertising.

• Strictly Necessary: required for core site functions like logging in and loading pages securely.
• Analytics: help us understand how visitors use our sites (for example, Google Analytics).
• Advertising & Retargeting: used by Meta Pixel, Google Ads, and similar networks to show you relevant ads on other sites based on your activity on ours.
• Functional: remember your preferences and improve your experience.

You can control cookies through your browser settings and, where available, through our cookie consent banner. Blocking certain cookies may affect Service functionality.

9. Targeted Advertising & "Sharing"

We run advertising campaigns on platforms including Meta (Facebook/Instagram) and Google. These platforms may use cookies and pixels we place on our sites to:

• Show you ads for Empowering Humans, Empower Suite, Empower Agents, or EmpowerTalk.ai on other websites and apps (retargeting);
• Measure the performance of our campaigns;
• Build audiences of similar prospects ("lookalike audiences").

Under the MCDPA, CCPA/CPRA, VCDPA, CPA, CTDPA, and TDPSA, this activity may be considered "targeted advertising" or "sharing" of personal information. You have the right to opt out.

To opt out of targeted advertising and "sharing":

• Email [email protected] with subject line "Do Not Sell or Share My Personal Information."
• Use the Global Privacy Control (GPC) signal in your browser; we honor GPC as a valid opt-out request where required by law.
• Adjust ad preferences directly with Meta, Google, and other platforms.

10. Calls, Call Recordings, SMS & TCPA Consent

EmpowerTalk.ai and our broader platform may place and receive phone calls and send SMS messages on behalf of our clients and ourselves.

10.1 Call Recording

Calls with Empowering Humans or through our platform may be monitored or recorded for quality assurance, training, dispute resolution, AI model improvement, and service improvement. Where required by applicable law, we will obtain consent or provide notice before recording. Certain states (including California, Florida, Illinois, Massachusetts, Maryland, Montana, New Hampshire, Pennsylvania, and Washington) are "two-party consent" or "all-party consent" jurisdictions; by continuing a call after notice, you consent to recording.

10.2 SMS & TCPA

By providing your phone number and opting in through a form, checkbox, or keyword (such as "START"), you consent to receive calls and SMS messages (including auto-dialed, pre-recorded, or AI-generated messages) from or on behalf of Empowering Humans, LLC at the number provided, including for marketing purposes. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

To opt out of SMS: reply STOP to any message. For help, reply HELP or email [email protected].

10.3 Client Use of EmpowerTalk.ai

When our clients use EmpowerTalk.ai to contact their own leads and customers, those clients are the senders of record and are responsible for obtaining all required consents and complying with the TCPA, state telemarketing laws, and the Do Not Call (DNC) registry. We provide tools to support compliance but do not guarantee the legality of any specific campaign configured by a client.

11. Email Communications & CAN-SPAM

Our marketing emails include clear identification of the sender, a physical mailing address, and a one-click unsubscribe link. We honor unsubscribe requests promptly and in accordance with the CAN-SPAM Act. You may also request removal by emailing [email protected].

12. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

• Active account data: for the duration of the account plus up to seven (7) years after termination for tax, accounting, and legal purposes.
• Call recordings and transcripts: up to twenty-four (24) months unless a longer period is required for legal or dispute resolution purposes.
• Marketing contact data for non-clients: until you opt out or request deletion.
• Backup and log data: up to ninety (90) days in routine backup rotations.

Upon account termination, clients generally have thirty (30) days to export their data before deletion, unless otherwise agreed in a written service agreement.

13. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, vendor diligence, and secure payment processing through PCI-DSS-compliant providers. No system is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

14. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• Access / Know: request a copy of the personal information we hold about you.
• Correct: ask us to correct inaccurate information.
• Delete: request deletion of personal information, subject to exceptions.
• Portability: receive your information in a portable, machine-readable format.
• Opt Out: opt out of targeted advertising, "sales" or "sharing," and certain profiling.
• Withdraw Consent: where we rely on consent, withdraw it at any time.
• Non-Discrimination: we will not discriminate against you for exercising any of these rights.
• Appeal: appeal a denial of your request (where applicable state law requires).

To exercise any right, email [email protected] or call 888-205-9657. We will verify your identity before responding and will respond within the time required by applicable law (generally 45 days, with one 45-day extension if reasonably necessary).

15. State-Specific Rights (US)

Montana Residents (MCDPA)

If you are a Montana resident, you have the right to confirm whether we process your personal data, access it, correct inaccuracies, delete it, obtain a portable copy, and opt out of targeted advertising, sale of personal data, and certain profiling. You may also appeal a denial of your request. To exercise these rights, contact [email protected].

California Residents (CCPA/CPRA)

California residents have rights to know, delete, correct, opt out of "sale" or "sharing," limit use of sensitive personal information, and non-discrimination. Our disclosures of categories of personal information collected, sources, purposes, and recipients are described in Sections 3, 4, 6, and 7. You may designate an authorized agent to submit requests on your behalf.

Virginia, Colorado, Connecticut & Texas Residents

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Texas (TDPSA) have rights substantially similar to Montana residents, including access, correction, deletion, portability, and opt-out of targeted advertising, sale, and profiling. We honor GPC signals where applicable.

Other States

If your state has adopted a comprehensive consumer privacy law, we will honor the rights afforded to you under that law. Contact us to exercise your rights.

16. EU/UK Rights (GDPR)

If you are located in the EU, UK, or EEA, in addition to the rights above you have the right to lodge a complaint with your local data protection authority. You may also object to processing based on legitimate interests and request restriction of processing. Empowering Humans does not currently have an EU-based establishment; if we rely on an EU representative in the future, contact details will be listed here.

17. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us with personal information, contact us immediately and we will delete it.

18. Health Information & HIPAA

Empower Suite and EmpowerTalk.ai are not HIPAA-compliant by default. We do not intend to collect, process, or store Protected Health Information (PHI) as defined under HIPAA. Clients in healthcare or related industries must not upload or transmit PHI through the Services unless a signed Business Associate Agreement (BAA) is in place with Empowering Humans, LLC. If you upload PHI without a BAA, you do so at your own risk and in violation of our Terms of Service.

19. International Data Transfers

We are based in the United States and process personal information in the U.S. If you access our Services from outside the U.S., your information will be transferred to and processed in the U.S. Where required, we rely on Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms for international transfers.

20. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. We will update the "Last Updated" date at the top of this page. For material changes, we will provide additional notice such as an email or prominent notice on our website.

21. Governing Law & Venue

This Policy is governed by the laws of the State of Montana, without regard to its conflict of law principles. Empowering Humans, LLC maintains a principal place of business in Livingston, Park County, Montana, and a satellite office in Yellowstone County, Montana. Any dispute arising out of or relating to this Policy or the Services shall be brought exclusively in the state or federal courts located in Yellowstone County, Montana, and you consent to the jurisdiction and venue of those courts.

22. Contact Us & Data Protection Requests

For privacy questions, data access requests, or complaints:

• Empowering Humans, LLC
• Attn: Privacy Team
• 4282 US HWY 89 S. #26, Livingston, MT 59047
• Email: [email protected]
• Phone: 888-205-9657

We will respond within the time required by applicable law. If you are not satisfied with our response, you may escalate to your state attorney general or applicable data protection authority.